FAQs
Frequently Asked Questions (FAQ)
Orders
How can I place an order?
Select the product you wish to purchase, enter your details, and submit your order through our order form.
Will you contact me after I place an order?
Yes. In some cases, our team may contact you to confirm your order and delivery details.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you will receive a confirmation via email or phone.
Payment
What payment methods do you accept?
We currently offer Cash on Delivery (COD) only.
What is Cash on Delivery (COD)?
Cash on Delivery allows you to pay for your order when it is delivered to your address.
When do I pay for my order?
You only pay when you receive your order. No advance payment is required.
Do I need to pay in advance?
No. Payment is made exclusively upon delivery.
Shipping & Delivery
Which areas in Greece do you deliver to?
We deliver throughout Greece.
Is shipping free?
Yes. We offer free shipping on all orders across Greece.
How long does delivery take?
Most orders are delivered within 1–3 business days.
How can I track my order?
Once your order has been shipped, tracking information will be provided when available.
What happens if I am not available at the delivery address?
The courier company will attempt to contact you to arrange a new delivery time.
Returns & Refunds
Can I return a product?
Yes. We offer a 14-day return policy from the date you receive your order.
What are the return conditions?
The product must be unused, in its original condition, and in its original packaging.
How do I request a return?
Please contact us with your order number and the reason for the return.
When will I receive my refund?
Once we receive and inspect the returned product, we will notify you regarding the approval of your refund.
Products
Are your products authentic?
Yes. We work with trusted suppliers and offer high-quality products.
How can I learn more about a product?
All relevant information can be found on the product page. If you have additional questions, please feel free to contact us.
Do your products come with usage instructions?
Yes. Where applicable, usage instructions are included with the product packaging.
Customer Support
How can I contact you?
You can contact us by email at contact@vitahercules.com or through the contact form on our website.
How quickly do you respond?
We typically respond within 24 business hours.
What should I do if I receive the wrong or a defective product?
Please contact us immediately by email, and we will work to resolve the issue as quickly as possible.
Still Need Help?
If you cannot find the answer you are looking for, please do not hesitate to contact us. Our support team is always happy to assist you.